Energy Onboarding Score™ Step 1 of 7 14% Name(Required) First Last CompanyEmail(Required) Phone Industry UnderstandingHow confident are your new hires in explaining how the energy industry works at a high level?(Required) Very confident Somewhat confident Not very confident No idea at all How much exposure do new hires get to the industry context?(Required) A full overview is provided Some industry material is included They’re expected to pick it up None at all Do new hires understand key industry players and their roles?(Required) Clearly – we walk them through this Somewhat – they get some info Only the basics No – they’re not aware When asked about market structure, what could your new hires explain?(Required) Market setup and regulation Basic supply chain Something vague Nothing Do new hires understand how your business makes money in the energy space?(Required) Yes – it’s well explained Somewhat Only vaguely No idea Do new hires understand your company's role in the broader energy ecosystem?(Required) Yes – it’s clearly covered Somewhat Only mentioned briefly No This field is hidden when viewing the formIndustry Understanding – Max Category ScoreMax possible scoreThis field is hidden when viewing the formIndustry Understanding – Category ScoreDynamic score for the category updated dynamically Internal AwarenessDo new hires understand the mission and values of your organisation?(Required) Yes – it’s clearly explained Partially – it’s mentioned during onboarding Only vaguely Not at all Are new employees familiar with your key internal systems and tools?(Required) Yes – they receive full training Somewhat – some resources are provided They learn on the job No – it’s not covered Do new hires understand how departments collaborate within the business?(Required) Yes – collaboration is explained clearly Somewhat – they pick it up over time Only within their immediate team No – they feel siloed Are company policies and procedures explained clearly to new hires?(Required) Yes – they receive structured guidance Partially – key policies are mentioned They get links but no real explanation No – they’re left to figure it out Do new hires know who to ask for help within your organisation?(Required) Yes – roles and responsibilities are well outlined Somewhat – they rely on their manager Only through informal channels No – it’s unclear How clearly is the company’s internal structure explained?(Required) Very clearly – with visuals and walkthroughs Fairly clearly – in a slide deck or session Roughly – mentioned in passing Not at all This field is hidden when viewing the formInternal Awareness – Max Category ScoreMax possible scoreThis field is hidden when viewing the formInternal Awareness – Category ScoreDynamic score for the category updated dynamically RegulatoryDo new hires understand how the regulatory framework shapes the energy market?(Required) Yes – it’s covered clearly during onboarding Somewhat – it’s mentioned but not deeply explained Only vaguely – picked up through general exposure No – it’s not covered Are market roles (e.g. TSO, DSO, regulator) explained clearly to new employees?(Required) Yes – each role is explained in context Some are covered during onboarding Only the ones directly related to our business No – it’s not part of onboarding Do new hires receive an overview of current regulatory trends or changes?(Required) Yes – there’s an overview of emerging regulations Only key changes are mentioned Trends are picked up over time No – this isn’t discussed Are compliance requirements explained during onboarding?(Required) Yes – new hires are briefed thoroughly Only high-level principles are mentioned It’s up to managers to explain as needed No – this is not covered Do new employees understand how market liberalisation has impacted the sector?(Required) Yes – historical context is part of onboarding Some references are made, but not in detail It’s touched on indirectly No – there’s no explanation given Are the basics of energy trading rules or market mechanisms explained?(Required) Yes – there’s a structured introduction Some concepts are introduced informally Only trading teams understand this No – not addressed during onboarding Do new hires learn how our business complies with key regulatory bodies?(Required) Yes – with examples and responsibilities Compliance is mentioned in general terms Only certain teams get that info No – it’s not included Are new starters introduced to how market changes (e.g. tariffs, capacity) affect us?(Required) Yes – with examples and current impacts Some effects are explained informally It’s learned on the job No – there’s no structured explanation This field is hidden when viewing the formRegulatory – Max Category ScoreMax possible scoreThis field is hidden when viewing the formRegulatory – Category ScoreDynamic score for the category updated dynamically Market ContextDo new hires understand how your business generates revenue within the energy market?(Required) Yes – it’s clearly explained during onboarding Somewhat – covered in general terms Only vaguely, through informal channels No – it’s not addressed Are new hires introduced to your core commercial products or services?(Required) Yes – with examples and value proposition Some products are briefly covered Only what’s relevant to their role No – it’s not covered Do new hires understand who your customers are and how they engage with your offerings?(Required) Yes – customer types and journeys are explained Some context is provided Only basic descriptions No – customer focus is missing Are business risks or uncertainties discussed during onboarding?(Required) Yes – including how they’re mitigated Some general risks are mentioned Only in specific training (e.g. HSE) No – not addressed Are new hires made aware of the impact of regulation or pricing on commercial strategy?(Required) Yes – examples and strategy are explained Some context is included Only when it affects their team No – this is not included Do new hires learn how performance is measured (e.g. KPIs, commercial targets)?(Required) Yes – goals and metrics are part of onboarding Some metrics are mentioned Only if asked or discovered informally No – not explained This field is hidden when viewing the formMarket Context – Max Category ScoreMax possible scoreThis field is hidden when viewing the formMarket Context – Category ScoreDynamic score for the category updated dynamically Customers and StakeholdersAre new hires introduced to the types of customers your organisation serves?(Required) Yes – with detailed customer profiles Some customer types are mentioned Only if directly relevant to their role No – this isn’t covered Do new employees understand the customer journey and key touchpoints?(Required) Yes – it’s clearly mapped and explained Some reference is made during onboarding Only mentioned informally No – not explained Is the concept of customer value or satisfaction introduced in onboarding?(Required) Yes – including how it’s measured Mentioned briefly in general terms Only discussed within teams No – not included Are new hires aware of how your company handles customer feedback or complaints?(Required) Yes – with process and examples Some references are made Only covered if it’s part of their job No – not mentioned Do new hires understand the role of key stakeholders outside the customer base (e.g. investors, regulators, partners)?(Required) Yes – all relevant stakeholders are introduced Some external stakeholders are mentioned Only key regulators are discussed No – this is not covered Is there any discussion of how customer or stakeholder expectations are changing?(Required) Yes – with relevant examples and trends Some changes are mentioned Only if it directly impacts their role No – it’s not addressed This field is hidden when viewing the formCustomers and Stakeholders – Max Category ScoreMax possible scoreThis field is hidden when viewing the formCustomers and Stakeholders – Category ScoreDynamic score for the category updated dynamically Digital, Data and SystemsAre new hires introduced to the digital tools and platforms used across the business?(Required) Yes – there’s a structured overview with hands-on practice Some platforms are explained during onboarding Only tools specific to their team are mentioned No – they’re left to figure it out Do new hires understand the role of data in your operations and decision-making?(Required) Yes – including how it supports decisions Data use is mentioned at a high level Only some teams discuss data No – not addressed Is the importance of data quality and security explained to new employees?(Required) Yes – policies and expectations are shared It’s mentioned briefly in compliance training Only if their role touches on data No – not discussed Are key systems (CRM, ERP, trading tools, etc.) introduced to all new starters?(Required) Yes – across functions, with context Some tools are introduced where relevant Only if their team uses them No – no system walkthrough Do new hires understand how digital innovation or transformation is impacting the business?(Required) Yes – examples and context are shared Some trends are discussed Only when it directly affects their team No – not included Is there guidance on how employees are expected to work with data and systems responsibly?(Required) Yes – roles, policies, and tools are covered Some guidance is provided Only general principles mentioned No – not addressed This field is hidden when viewing the formDigital, Data and Systems – Max Category ScoreMax possible scoreThis field is hidden when viewing the formDigital, Data and Systems – Category ScoreDynamic score for the category updated dynamically
